Customer service is marketing. Customers and clients can be lost because of poor experiences when trying to buy products, contract for services or get a problem resolved after the sale is made. To make sure that your business is doing the most to keep your clients happy, your staff needs solid customer service training. Summit Business Performance provides customer service training that fits your needs.
Customer service training focuses on the customer experience. Whatever your industry, there are a few key concepts every customer service team should understand:
Our customer service training helps your staff understand what's going on from the customer's perspective. Knowing the customer's needs and wants will help your team deliver excellent customer service.
A happy customer service team makes for happy customers, so customer service training also includes segments that focus on the needs and feelings of your staff. The staff is coached to effectively handle rejection and defuse situations with upset clients.